How to Master the Art of Listening
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Listening requires mental work
We mistake listening as easy because it looks passive and instinctive, but in reality it’s hard work. Really listening (and not just appearing to listen) requires intense concentration and a good deal of mental energy.
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Mistakes we make in conversations
Our general tendency is to:
- Evaluate: We judge what someone is saying and agree or disagree.
- Probe: We ask questions from our own frame of reference.
- Advise: We give counsel, advice, and solutions to problems.
- Interpret: We analyze others' motives and behaviors based on our own experiences.
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What makes a great listener
- Asking great questions;
- Playing attention to the nonverbal communication;
- Forgoing taking detailed notes to pay better attention;
- Listening with the intent to understand, not the intent to respond;
- Making people feel heard;
- Following up on what matters.
5.7K reads
